RMA Request Form

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According to the warranty you agreed to during checkout, an RMA Number will be issued only for the exchange of a defective part within the 30-day warranty period. Exchange will be for the same part number only.

A copy of our warranty that was agreed to by you during the click-through step of the online checkout process is on file with your order in accordance to Visa/Mastercard policy for online ordering and is duplicated on the bottom of this page. This assures you were aware of the policy before completing your order.

Before sending any part for exchange you must receive an RMA number from us. We will only provide a RMA number if your return qualifies under our exchange policy you agreed to. Any part arriving to our shop without an authorized RMA number will be automatically rejected by our receiving department.


Enter your Order Number: 
Enter part's Reference#: 
Enter Email for reply: 

Reason for your exchange:  (Please be as detailed as possible).


  

Each part, new or used, carries a 30-day warranty against defects. DC power jacks and backlight bulbs carry no warranty. Memory modules carry a one year warranty. If a part fails during this period you may return it to us for exchange of the same part only. There are no refunds. The customer is responsible for ordering the correct part as we will not exchange any part which was incorrectly ordered.

The customer is responsible for matching our part's description, any part number or any other listed numbers associated with a particular part to determine if it is the correct part. Each part listed has a picture that represents the part that is being ordered. All numbers must match as parts are rarely interchangeable between different laptop brands or models. If you have any doubt you are ordering the correct part, please email us through our website prior to placing your online order. Shipping charges are non-refundable under any circumstance. Address changes will result in an additional charge. All refused shipments will be subject to a 15% restocking fee and any other charges occuring from a refused shipment.